Hunter's Den
3517 Old Capitol TrailWilmington, DE 19808
Average Overall Rating:
Average Coffee Refill Rating:
(2 out of 5) |
Average Expense Rating:
(4 out of 5) |
Reviews
Total submitted: 2.
Review by: racetohunt on 1/18/2008Total submitted: 2.
Overall Rating: |
Coffee Refill Rating: |
Expense Rating: |
Our breakfast was great, great service on refills, the server was very busy but never miss a refill on our coffee.
Award Nomination: Most Comfortable
Review #12471Review by: MrBreakfast.com Visitor on 1/25/2007
Overall Rating: |
Coffee Refill Rating: |
Expense Rating: |
The food is decent but the customer service is awful! My co-workers and I visited the restaurant after receiving gift cards for X-mas. After our first trip, we had money left on one of our cards and went back to use the remaining balance, or so we thought! Turns out, on the first visit the inattentive waitress had given us back the empty card and kept the one with our $17.00 credit, so we were forced to pay the remaining balance of our bill.
After we explained what happened and spoke to the manager, we were informed there was nothing they could do because they couldn’t locate the card.
Management refused to consider refunding us the monies owed, even though they acknowledged that empty cards are kept and recycled. We were insulted, treated like liars and thieves over their mistake.
Due to their inability to provide customer service and their incompetence, we will never visit the Hunter's Den again; it's surprising they'd lose all of our business over $12.00.
Award Nomination: Biggest Ripoff
Review #9445
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Reviews submitted here are meant to pertain to breakfast only. While Mr Breakfast cannot vouch for the validity of each restaurant review, he feels pretty good vouching for the excellent character of the residents of Wilmington, Delaware - who are primarily responsible for the review(s) you see above for Hunter's Den.
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